Who We Are

Our website address is: https://eletrue.store/

At eletrue.store, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read it carefully to understand our practices.

Information We Collect

1. Information We Collect

We collect both personal and non-personal information when you interact with our site.

Personal Information may include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (handled securely via third-party payment gateways)

Non-Personal Information may include:

  • Browser type

  • Device type

  • IP address

  • Pages visited on our site

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Deliver your purchases

  • Communicate order updates and promotions

  • Improve our website and customer experience

  • Ensure security and fraud prevention

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with:

  • Trusted service providers (e.g., payment gateways, shipping carriers)

  • Legal authorities, when required by law

  • Analytics tools (e.g., Google Analytics) for website performance monitoring

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Improve user experience

  • Analyze site traffic

  • Personalize content and offers

You can manage cookie preferences through your browser settings.

5. Your Data Rights

Depending on your location, you may have rights such as:

  • Access to your personal data

  • Request correction or deletion

  • Opt-out of marketing emails at any time

To exercise any of these rights, contact us at support@eletrue.store.

6. Data Security

We take data protection seriously. Your information is stored securely, and payment data is encrypted using SSL and processed via trusted third-party platforms.

7. Contact Us

If you have any questions or concerns about our privacy practices, feel free to reach out:

📧 Email: contactus@eletrue.store
🌐 Website: www.eletrue.store

Shipping & Service Policy

At Eletrue, we strive to deliver your products quickly, safely, and efficiently. Please review our shipping and service guidelines below to understand how we operate and serve you better.

1. Shipping Coverage

We currently ship across [Insert countries or regions, e.g., India / USA / worldwide]. If your location is outside our standard service area, please contact us before placing an order.

2. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with tracking information (if applicable).

3. Delivery Time

Estimated delivery time depends on your location and selected shipping option:

LocationEstimated Delivery Time
Domestic (Within Pakistan)3–7 business days
International (If applicable)7–15 business days

Note: Delivery times may vary during high-volume periods, holidays, or due to courier delays.

4. Shipping Charges

  • Shipping charges (if any) are calculated at checkout based on your order value, weight, and location.

  • We offer free shipping on orders over [insert amount, e.g., $50 or ₹999].

5. Tracking and Delivery

  • Once shipped, tracking details will be sent via email or SMS.

  • For any delays or delivery issues, please contact our support team.

 

6. Undelivered or Returned Orders

  • If a package is undelivered due to an incorrect address or failure to accept the delivery, the customer will be responsible for the re-shipping cost.

  • Orders returned due to failed delivery attempts will be refunded minus the original shipping cost.

7. Damaged or Missing Items

If your order arrives damaged or has missing items:

  • Report the issue to us within 48 hours of delivery.

  • Provide photos/videos of the packaging and items.

  • We will investigate and arrange a replacement or refund as applicable.

8. Changes to Shipping Policy

Eletrue reserves the right to update or change this policy at any time. Any changes will be reflected on this page.